Once you place an order through our website here with your requested items, we'll be in touch over the phone or email within 1 business day.

From there, we'll discuss delivery options, tea flavours, technical guidance, plumbing, any other questions you may have, and set up a future ordering account for you.

Our technicians ensure the machines are setup for you, so all you have to do is plug and play.

Absolutely not! We want our clients to have full freedom despite what machine model they purchase. You're able to change flavours at any time (meaning you can try out all 6 flavours even in the 2 flavour machines).

• NSW Metropolitan: 1-2 business days (same day possible)
• Rest of Australia (excluding TAS): 1-4 business days
• TAS: 3-9 business days
• All deliveries are sent through our express courier network

We get this one a lot and we hope our reputation speaks for itself.

Being the only company in this industry with over 1200 clients took us 40 years+ of perfecting our product.

After decades of prioritising our customer service and product improvement, we're now trusted by some of the biggest brands across the globe.

Some of these include Amazon, Metro Petroleum, BP, Shell, Ampol, University of Technology Sydney.

While our focus is primarily on our Australian market, we do supply to some clients on a special basis around the globe.

But, we're always looking to expand outwards, so please contact us if you'd like to partner with us.

Once you've purchased a machine from us, we'll set you up on our system.

We'll send a link to your email with our private mobile phone app which allows you to order any of our chai powders and see all your invoices easily.